A/B tests

As the lead Pendo administrator and internal evangelist for an education technology organization, I conducted multiple A/B tests using in-app guides in an effort to boost product adoption and user retention. These tests were successful, resulting in a 10% increase in both areas. To ensure that the results were widely disseminated, I documented them and shared them with product managers, product designers, leadership, and cross-functional teams. By keeping these stakeholders informed, I was able to ensure that the benefits of these improvements were fully realized across the organization.

Resource Center

I created a Resource Center to help promote self-service adoption and launched Pendo Feedback to over 250 internal users. I also developed a product feedback policy to guide the organization in collecting and managing feedback from users. Overall, these efforts were aimed at improving the user experience and making it easier for users to get up and running with our products.

Click the button below to see the product feedback policy. Some information has been redacted due to proprietary reasons.

Onboarding guides